There is a nursery rhyme about going to St. Ives in which there are seven wives, seven sacks, seven cats, etc.
As I was going to St. Ives,
I met a man with seven wives
Each wife had seven sacks
Each sack had seven cats
Each cat had seven kits:
Kits, cats, sacks, and wives
How many were there going to St. Ives?
On Saturday I received a 90-day supply of Dexcom sensors from my Medicare supplier. My order should have been 1 box containing 3 boxes of Dexcom sensors with each Dexcom box containing 3 sensors. 9 sensors. Imagine my surprise when there were 3 boxes on my front porch. Each with 3 boxes of Dexcom sensors. And each box containing 3 sensors. So 27 sensors instead of the 9 sensors required for 90 days.
I called my supplier this morning and had several levels of customer service reps telling me that I should have received 3 boxes of sensors. No one seemed to understand what I was saying. I knew that I could have kept these sensors and no one would have been the wiser. But I am an honest person and even with hoarding, I don’t need 27 sensors! I would have happily shared the extra sensors with D-friends, but it would have been Medicare fraud.
Talking to my supplier I tried to reword the issue by distinguishing brown shipping cartons from boxes of sensors. The first agent still didn’t have a clue. But I finally convinced the next agent that I needed to return some of these sensors. No, I didn’t need 1 shipping label. I needed 2 return labels. That will require another level of customer service. But didn’t I need to keep 3 boxes of sensors for the next 3 months? Yes, I do. But I don’t need the extra 18 sensors contained in the other 2 cartons.
if I am lucky, tomorrow I will receive by email two return shipping labels.
As I received a shipment on my front porch,
There were three cartons
Each carton contained three Dexcom boxes
Each box contained three G6 sensors
Cartons, boxes, sensors:
How many sensors do I need?
I think that the answer is 9.
1 brown carton containing 3 Dexcom boxes of 3 sensors….
And yes, this is a #1stWorldProblem blogpost.